De sender i hvert fald fra Guernsey, så jeg vil ikke anbefale at bestille fra Zavvi - her er min snak med kundeservice:
Dan at 11:15, Apr 30:
Hello!
Dan at 11:15, Apr 30:
I hope you are well and keeping safe.
Morten Bruun at 11:15, Apr 30:
Hi Dan - my House bluray box was stopped in Danish customs, and I have to pay an additional 210 dkk to get it delivered. Apparently it was shipped from Guernsey and thus I have to pay VAT and fee to the Danish SKAT. Will you refund this or do you want me to return the parcel and give me a full refund? Thanks, Morten
Dan at 11:17, Apr 30:
I am very sorry to let you know that we are not in a position to cover any custom charges. Please refer to our terms and condition section 11 price and payment.
Morten Bruun at 11:18, Apr 30:
This is not obvious from ordering - my understanding was that I ordered from a UK company
Dan at 11:19, Apr 30:
Guernsey is based within the United Kingdom Channels.
Morten Bruun at 11:19, Apr 30:
Then I will let the customs return the package to Zavvi, and I expect to receive a full refund
Dan at 11:20, Apr 30:
No worries. Is there anything else that I can do for you today?
Morten Bruun at 11:20, Apr 30:
And please inform clearly about this on your webpage - it is very annoying to us customers...
Dan at 11:21, Apr 30:
I can only apologise for that. You do agree to the terms and conditions when you place orders with us so we are in an understanding that you have read these.
Morten Bruun at 11:21, Apr 30:
Please inform me where to find the information on Zavvi webpage - a link will be fine
Dan at 11:22, Apr 30:
Click here
Navigate to section 11. Price and Payment
Morten Bruun at 11:23, Apr 30:
But - it does not say that orders are shipped from Guernsey
Dan at 11:23, Apr 30:
Guernsey is part of the United Kingdom Channels.
Morten Bruun at 11:24, Apr 30:
It even says that All prices shown on the Website are inclusive of VAT
Dan at 11:24, Apr 30:
When you placed the order with us, the price paid was inclusive of VAT.
Dan at 11:25, Apr 30:
When the order enters your country, they may apply further VAT or Custom Charges.
Morten Bruun at 11:25, Apr 30:
Yes but Guernsey is outside of the EU - this is important information for customers
Dan at 11:25, Apr 30:
So is the UK.
Dan at 11:25, Apr 30:
We are not in the EU anymore.
Morten Bruun at 11:26, Apr 30:
this is only taking effect next year with regards to VAT and import/export
Morten Bruun at 11:26, Apr 30:
Zavvi mus get a lot of these calls
Morten Bruun at 11:27, Apr 30:
But thanks
Dan at 11:27, Apr 30:
No worries. Is there anything else that I can do for you today?