THE NEW AXEL VISION AND THINGS WE WOW TO CHANGE
For the past 10+ years, we have enjoyed every minute of serving you and all our other valued customers from all over the world.
In a pursuit to be one of the biggest entertainment stores out there we feel we might have let ourselves go a little bit. We haven't offered the same kind of 'old school' service that we're known for. Delivery times have increased too much for our liking and we do not feel that we have lived up to our original vision recently.
THIS IS NOW GOING TO CHANGE!
We don't want to be the biggest anymore if our level of service suffers. What we want is to create a healthy business where customers can get the best possible service on the web combined with fast and hassle-free shipping and competitive pricing. That is the new Axel vision.
To do this we've had to remove the option of paying in Euro, British Pounds and Swedish Kronor, but the option to see the pricing in said currencies will remain as will Norske Kroner, Svenska Kronor, Danske Kroner, Australian Dollar and Swiss Franc display currencies. We will be passing on the savings from currency conversions and bank fees to you, our valued customer. So even if you pay a small percentage to your bank for a currency conversion, the overall product prices will now be lower than before! We now accept payment in Canadian and American Dollars only.
To make this change easier for our customers, we have lowered the freight cost on all orders. So for a limited time you will pay just $0.69 per 100 grams of freight! That's more than 50% off!
OVERALL FASTER DELIVERY
We realize that our Toronto warehouse experiences the fastest delivery transit times – with customers sometimes getting their packages in just 2-4 weekdays! Therefore we have taken steps to ship – and stock - a lot more titles from this warehouse. We've also lowered the days when a package can be declared lost in the mail (from 28 days down to 21). Soon we will also have a new faster routing in place from our New York warehouse.
We will continue to stock releases as early as possible, often ensuring delivery on or before the release North American release date. We will also continue to do our best to stock and ship games as early as possible as well, as we realize a bit part of gaming is to be able to play the games with your friends as soon as they're released.
PERSONAL CUSTOMER SERVICE IMPROVEMENTS
Soon you will be able to live chat directly with our customer service staff from within our website. Fast, friendly and personable service has always been our forte and with our new live chat you will be able to have your questions answered immediately and continue with your shopping without a day's delay. Because our HQ is located in Toronto, Canada, the time difference from our European customers also means we'll be online to assist you with your shopping needs when you need us, not just when most people are busy with work and may not be able to access the site!
I strongly feel that these changes will create a better place for you to securely shop for all your North American movie and gaming needs I hope you feel the same way too.
On behalf of all your Axel staff and myself,